Emery Wager
Writing on technology at the intersection of finance and the business of law.
Managing client funds through trust or IOLTA accounts is one of the most critical responsibilities for law firms. Especially for contingency-fee firms, ensuring that disbursements are made accurately, ethically, and securely is essential to maintaining compliance with Bar Association rules and avoiding serious penalties.
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Business of Law
Is your LCM software holding you back? If core tasks like billing and document management are causing headaches, it might be time for a change.
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.
Choosing the right case management system can be a game-changer for your law firm. Thoroughly evaluate the capabilities and limitations of your current case management system before deciding to switch to a new one.
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Topics:
Business of Law,
Legal Case Management
As a law firm, managing client payments and refunds is a critical part of your business operations. One common scenario involves clients paying a retainer or advanced fee deposit via credit card, with any unused retainer funds returned at the end of a case. But what happens if you return these funds with a check or other payment method besides the original one? Does the firm automatically lose any associated chargeback? No, they don't. Let’s explore this in detail.
Already Received a Chargeback?
Get our checklist for disputing a chargeback.
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Business of Law
In this Financially Legal episode, host Emery Wager interviewed Gary Allen, who recently retired from a multi-decade legal career. Gary’s extensive experience includes building a million-dollar practice in environmental and land use law at Givens Pursley and co-founding LeanLaw to help other firms operationalize the best practices he learned the hard way.
Gray is passionate about helping firms understand the financial state of their businesses and enact small changes that make a big impact. Read on for the highlights or watch the full episode here:
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Topics:
Financially Legal Episodes,
Business of Law
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.
Operating a law firm involves navigating various challenges, especially as the firm grows and takes on more clients and cases. One of the primary challenges faced by law firms is the potential breakdown in operational efficiency. This breakdown can manifest in several ways such as missed deadlines, overlooked emails, and disorganized workflows.
Many firms rush to hire more people when things get busy. The big question is: Is your firm ready to handle this growth?
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Topics:
Business of Law,
Legal Case Management
Handling chargebacks can be a daunting task for any business, but for law firms, the challenge is often compounded by the unique nature of their services and client relationships. At Confido Legal, we have developed a tailored approach to help law firms manage (and win) chargebacks.
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Business of Law
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.
In the previous session, Emery and Casita discussed the critical aspects of building and scaling standard operating procedures (SOPs) from the client's perspective. View that discussion here.
As firms grow and handle a diverse range of cases, the manual handling of tasks such as lead nurturing, client communication, and document management becomes time-consuming and inefficient. This presents an opportunity for firms to leverage no-code workflows to automate these processes, saving time and empowering teams to focus on more strategic tasks.
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Topics:
Legal Case Management
Originally published on law.com by Cassandre Coyer
On Dec. 12, Gravity Legal, a payment management platform for law firms, announced its rebranding to Confido Legal. The rebranding comes after Gravity Legal spun out of Gravity Payments, where it used to exist as a subdivision, earlier this year. While Gravity Payments will continue as a shareholder, the company will now exist as Confido Legal under the ownership of company executives and private investors. ”The new structure allows us to go deeper into integrated payments and finance specifically for law firms,” Emery Wager, co-founder and CEO, told Legaltech News in an email.
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Confido Legal News
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.
In a previous discussion, Emery and Casita shared how firms can establish and gain adoption of Standard Operating Procedures (SOPs). View that discussion here.
As a follow-up to that conversation, Casita and Emery discussed the critical aspects of building and scaling standard operating procedures (SOPs) from the client's perspective. Clients can tell when a firm has clear SOPs and when the firm is improvising. Each client interaction can be thoughtful and clear or confusing and ad-hoc. In this discussion, Casita and Emery discussed how you can map the client journey and implement SOPs that ensure client consistency and clarity.
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Topics:
Legal Case Management
In this special series focused on legal case management software, host Emery Wager explores various case management companies to help firms make informed decisions. In this episode, we welcomed Jared Correia to the first-ever live recording of Financially Legal. Jared, the CEO of Red Cave Consulting and the Cofounder of Gideon Software, shared his experience from helping thousands of law firms choose and successfully implement the right technology.
Jared and Emery covered strategies for selecting the right software, whether to use all-in-one systems vs. pulling together best-in-class systems, the future of AI in legal case management software, and the dangers associated with breakfast burritos and falling asleep at your desk. Read on for the episode highlights or watch the full episode here:
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Topics:
Financially Legal Episodes,
Business of Law
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Lindsey Corbin, the founder and CEO of Delegate Legal, a company that focuses on outsourced paralegal support and technology consulting for law firms.
Rising operating expenses and evolving client expectations for better communication channels are common drivers for firms seeking new systems. As a virtual paralegal firm specializing in supporting small firms and solo practitioners, Lindsey has a unique perspective on the challenges and opportunities associated with upgrading technology.
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Topics:
Legal Case Management
This article covers the second step in our three-step Collections Optimizer process: Offer Payment Flexibility.
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Topics:
Business of Law
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.
Establishing and expanding Standard Operating Procedures (SOPs) can be a challenge without a clear strategy. Many firms fail to develop and expand adoption of these SOPs, which leads to a breakdown in client communication and ensures that procedures can only be run by certain individuals at the firm.
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Topics:
Legal Case Management
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.
Client communication can take various forms, ranging from case updates to invoice delivery. One of the crucial advantages a firm should anticipate from its case management software is enhanced client communication. In this session, Casita and Emery explored strategies to leverage your case management platform for optimizing client communication.
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Topics:
Legal Case Management
There is one significant update in this release and no breaking changes. See below for details.
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Product Updates
In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager spoke with Julia Taylor, the owner and managing paralegal of LevLegal, a company focused on assisting law firms with paralegal services, billing, administration and technology setup.
Law firms often forget or fail to get buy-in from their teams in a software transition, leading to poor adoption, unrealized benefits, and in some cases, a failed implementation. In this session, Julia outlined some practical tips for bringing your team along to get the most out of your firm's new software.
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Topics:
Legal Case Management
In our latest Legal Case Management Jam Session, Confido's Emery Wager spoke with Lea Wold, CEO and founder of Checkmark Projects. With more than fifteen years of experience in operations, Lea shared her insights into the often-overlooked science of preparing for software demos from the buyer's perspective. While most of us sit through software demos to be sold, Lea proposed a more proactive approach that ultimately saves time and reduces the chances of picking the wrong software.
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Topics:
Legal Case Management
Happy new year! There are three main updates and no breaking changes in this latest release. See below for details.
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Topics:
Product Updates
In this special series focused on legal case management software, host Emery Wager explores various case management companies to help firms make informed decisions. In this episode, we welcome Kim Bennett back to the Financially Legal Podcast. Kim, the Cofounder of Fidu, shares insights into the innovative subscription legal services management platform that is reshaping the relationship between lawyers and clients.
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Topics:
Financially Legal Episodes,
Business of Law
We had an exciting discussion with Casita Simpson, the founder and CEO of Simpson Associates. Casita brings more than ten years of experience as a paralegal, working with both large corporations and small law firms, specializing in CRM design, paralegal support, and legal document drafting. We discussed when and how to upgrade from a cobbled together set of non-legal software to a complete legal case management solution. Casita has been instrumental in assisting numerous firms in this transition. In this session, she discusses the challenges, opportunities, and success stories involved in making this transition. View the session here or read on for the summary.
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Topics:
Legal Case Management
Have you ever experienced sticker shock while shopping for legal case or practice management software? Have you ever opted for lower-cost software to run your firm, because you just couldn't stomach the expensive option? Maybe you have even tried to cobble together solutions to stay under free trial limits?
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Topics:
Legal Case Management
Confido Legal: Embedded Finance for Legal
In industries like retail, software developers have great tools to embed payments into their applications. These engineers create powerful, seamless payments experiences for consumers and the businesses from which they buy. But things aren’t quite so seamless for law firms. Law firms have specific financial needs:
- Multiple bank accounts
- High dollar transactions
- A variety of payment methods; and
- Strict rules of professional conduct that govern how money is handled
These idiosyncrasies prevent legal technology engineers from using best-in-class embedded payments tools. That’s where we come in.
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Confido Legal News
Expanded transaction handling in GraphQL API.
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Product Updates
This month we have some significant updates to our GraphQL API.
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Product Updates
As the legal tech industry undergoes rapid transformation and modernization, software developers are constantly seeking methods to enhance their applications and boost efficiency. Integrating online payments into complex legal case management and billing systems has long been a significant challenge in the legal tech domain.
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Topics:
Business of Law,
Integrations
Introduction
Why do you have to submit so much information when applying for a payment processing account? There are two reasons:
- The government enlists payment processors to help combat financial crimes. As a result, processors are required to take certain steps to verify the legitimacy of a firm.
- When a firm accepts online payments, financial risk is created for both the firm and the payment processor. Processors ask for documentation on the firm to help prevent these losses.
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Topics:
Business of Law
Recently, Confido Legal teamed up with CPA Academy to host an informative webinar on optimizing accounts receivable and collections processes for law firms. This session provided practical strategies and tools to improve collection rates and streamline cash flow. With a focus on the Collections Optimizer, participants explored various billing models and table stakes items that contribute to enhanced collection rates. In this blog post, we'll delve into the highlights from the webinar and uncover the valuable insights shared.
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Business of Law,
Confido Legal News
Today we spent some time testing the new plugins feature for ChatGPT. Specifically, we took a look at the Zapier plugin, which allows you to connect thousands of apps and their Zapier Actions to ChatGPT. Of course, we used the Confido Legal Zapier Actions as our test case.
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Topics:
Business of Law,
Confido Legal News
For law firms looking to automate firm-specific processes, customize workflows and provide a highly tailored client experience, Litify is the platform. Built on Salesforce, Litify combines the flexibility of the cloud’s most powerful CRM with a dynamic, legal-specific toolbox to transform your firm into an efficient, collaborative growth machine.
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Topics:
Confido Legal News
If you invest a dollar into your law firm, what do you expect to get back?
Why is the answer to this question so important? It helps you decide what initiatives to pursue and what initiatives to cut. It also tells you whether you are building the right financial opportunity for yourself and your partners. If you are only getting a dollar out for every dollar you put in, you’d be better off keeping that dollar. If this is the case, it’s time to rethink the firm’s strategy and take a closer look at the financial “leaks” in the business.
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Topics:
Business of Law