Emery Wager

Writing on technology at the intersection of finance and the business of law.

Financially Legal is a twice-monthly podcast with accompanying articles on the financial aspects of the business of law. Host, Dan Lear, talks with law firm leaders, academics, business professionals and thought leaders to provide compelling and provocative insights at the intersection of finance, economics, and law.

Emery Wager

Emery Wager
Writing on technology at the intersection of finance and the business of law.
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Recent Posts

What Happens if a Law Firm Refunds a Credit Card Payment with a Check?

Posted by Emery Wager on July 10, 2024
As a law firm, managing client payments and refunds is a critical part of your business operations. One common scenario involves clients paying a retainer or advanced fee deposit via credit card, with any unused retainer funds returned at the end of a case. But what happens if you return these funds with a check or other payment method besides the original one? Does the firm automatically lose any associated chargeback? No, they don't. Let’s explore this in detail.
 

 

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Topics: Business of Law


Episode 55 - Small Changes, Big Rewards - An Interview with Lawyer & Entrepreneur Gary Allen

Posted by Emery Wager on July 6, 2024

In this Financially Legal episode, host Emery Wager interviewed Gary Allen, who recently retired from a multi-decade legal career. Gary’s extensive experience includes building a million-dollar practice in environmental and land use law at Givens Pursley and co-founding LeanLaw to help other firms operationalize the best practices he learned the hard way.

Gray is passionate about helping firms understand the financial state of their businesses and enact small changes that make a big impact. Read on for the highlights or watch the full episode here:

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Topics: Financially Legal Episodes, Business of Law


How We Handle Chargebacks at Confido Legal

Posted by Emery Wager on June 18, 2024

Handling chargebacks can be a daunting task for any business, but for law firms, the challenge is often compounded by the unique nature of their services and client relationships. At Confido Legal, we have developed a tailored approach to help law firms manage (and win) chargebacks.

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Topics: Business of Law


The Principles of Building No-Code Workflows in Your Legal Case Management Software

Posted by Emery Wager on June 11, 2024

In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.

In the previous session, Emery and Casita discussed the critical aspects of building and scaling standard operating procedures (SOPs) from the client's perspective. View that discussion here.

As firms grow and handle a diverse range of cases, the manual handling of tasks such as lead nurturing, client communication, and document management becomes time-consuming and inefficient. This presents an opportunity for firms to leverage no-code workflows to automate these processes, saving time and empowering teams to focus on more strategic tasks.

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Topics: Legal Case Management


Confido Legal on law.com Legaltech news

Posted by Emery Wager on April 25, 2024

Originally published on law.com by Cassandre Coyer

On Dec. 12, Gravity Legal, a payment management platform for law firms, announced its rebranding to Confido Legal. The rebranding comes after Gravity Legal spun out of Gravity Payments, where it used to exist as a subdivision, earlier this year. While Gravity Payments will continue as a shareholder, the company will now exist as Confido Legal under the ownership of company executives and private investors. ”The new structure allows us to go deeper into integrated payments and finance specifically for law firms,” Emery Wager, co-founder and CEO, told Legaltech News in an email.
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Topics: Confido Legal News


PART II How to Build and Scale Standard Operating Procedures Using Your Case Management Software

Posted by Emery Wager on April 11, 2024

In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.

In a previous discussion, Emery and Casita shared how firms can establish and gain adoption of Standard Operating Procedures (SOPs). View that discussion here.

As a follow-up to that conversation, Casita and Emery discussed the critical aspects of building and scaling standard operating procedures (SOPs) from the client's perspective. Clients can tell when a firm has clear SOPs and when the firm is improvising. Each client interaction can be thoughtful and clear or confusing and ad-hoc. In this discussion, Casita and Emery discussed how you can map the client journey and implement SOPs that ensure client consistency and clarity. 

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Topics: Legal Case Management


Episode 54: Legal Case Management Series – An Interview With Jared Correia, CEO of Red Cave Consulting

Posted by Emery Wager on April 2, 2024

In this special series focused on legal case management software, host Emery Wager explores various case management companies to help firms make informed decisions. In this episode, we welcomed Jared Correia to the first-ever live recording of Financially Legal. Jared, the CEO of Red Cave Consulting and the Cofounder of Gideon Software, shared his experience from helping thousands of law firms choose and successfully implement the right technology. 

Jared and Emery covered strategies for selecting the right software, whether to use all-in-one systems vs. pulling together best-in-class systems, the future of AI in legal case management software, and the dangers associated with breakfast burritos and falling asleep at your desk. Read on for the episode highlights or watch the full episode here:


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Topics: Financially Legal Episodes, Business of Law


How to Identify What's Important to You in Case Management or CRM Software for your Law Firm

Posted by Emery Wager on March 4, 2024

In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Lindsey Corbin, the founder and CEO of Delegate Legal, a company that focuses on outsourced paralegal support and technology consulting for law firms.

Rising operating expenses and evolving client expectations for better communication channels are common drivers for firms seeking new systems. As a virtual paralegal firm specializing in supporting small firms and solo practitioners, Lindsey has a unique perspective on the challenges and opportunities associated with upgrading technology. 

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Topics: Legal Case Management


How to Build and Scale Standard Operating Procedures (SOPs) Using Your Case Management Software

Posted by Emery Wager on February 8, 2024

In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.

Establishing and expanding Standard Operating Procedures (SOPs) can be a challenge without a clear strategy. Many firms fail to develop and expand adoption of these SOPs, which leads to a breakdown in client communication and ensures that procedures can only be run by certain individuals at the firm. 

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Topics: Legal Case Management


How to Transform Client Communication with Your Case Management Software

Posted by Emery Wager on February 1, 2024

In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager interviewed Casita Simpson, the founder and CEO of Simpson & Associates, a company specializing in CRM design and paralegal support.

Client communication can take various forms, ranging from case updates to invoice delivery. One of the crucial advantages a firm should anticipate from its case management software is enhanced client communication. In this session, Casita and Emery explored strategies to leverage your case management platform for optimizing client communication.

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Topics: Legal Case Management


Confido Legal Release Notes - January 2024 Part II

Posted by Emery Wager on January 26, 2024

There is one significant update in this release and no breaking changes. See below for details. 

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Topics: Product Updates


How To Get Buy In For A Legal Case Management Software Transition

Posted by Emery Wager on January 25, 2024

In our latest Legal Case Management Jam Session, Confido Legal's Emery Wager spoke with Julia Taylor, the owner and managing paralegal of LevLegal, a company focused on assisting law firms with paralegal services, billing, administration and technology setup. 

Law firms often forget or fail to get buy-in from their teams in a software transition, leading to poor adoption, unrealized benefits, and in some cases, a failed implementation. In this session, Julia outlined some practical tips for bringing your team along to get the most out of your firm's new software.

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Topics: Legal Case Management


How to Prepare for a Legal Case Management Software Demo

Posted by Emery Wager on January 18, 2024

In our latest Legal Case Management Jam Session, Confido's Emery Wager spoke with Lea Wold, CEO and founder of Checkmark Projects. With more than fifteen years of experience in operations, Lea shared her insights into the often-overlooked science of preparing for software demos from the buyer's perspective. While most of us sit through software demos to be sold, Lea proposed a more proactive approach that ultimately saves time and reduces the chances of picking the wrong software.  

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Topics: Legal Case Management


The Release Notes - January 2024

Posted by Emery Wager on January 15, 2024

Happy new year! There are three main updates and no breaking changes in this latest release. See below for details. 

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Topics: Product Updates


Episode 53: Legal Case Management Series - An Interview with Kimberly Bennett, Cofounder of Fidu

Posted by Emery Wager on January 3, 2024

In this special series focused on legal case management software, host Emery Wager explores various case management companies to help firms make informed decisions. In this episode, we welcome Kim Bennett back to the Financially Legal Podcast. Kim, the Cofounder of Fidu, shares insights into the innovative subscription legal services management platform that is reshaping the relationship between lawyers and clients.

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Topics: Financially Legal Episodes, Business of Law


From DIY to a Complete Legal Case Management Solution

Posted by Emery Wager on December 21, 2023

We had an exciting discussion with Casita Simpson, the founder and CEO of Simpson Associates. Casita brings more than ten years of experience as a paralegal, working with both large corporations and small law firms, specializing in CRM design, paralegal support, and legal document drafting. We discussed when and how to upgrade from a cobbled together set of non-legal software to a complete legal case management solution. Casita has been instrumental in assisting numerous firms in this transition. In this session, she discusses the challenges, opportunities, and success stories involved in making this transition. View the session here or read on for the summary.

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Topics: Legal Case Management


How Much Should You Pay for Legal Case Management Software?

Posted by Emery Wager on December 19, 2023

Have you ever experienced sticker shock while shopping for legal case or practice management software? Have you ever opted for lower-cost software to run your firm, because you just couldn't stomach the expensive option? Maybe you have even tried to cobble together solutions to stay under free trial limits?

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Topics: Legal Case Management


Gravity Legal Becomes Confido Legal

Posted by Emery Wager on December 12, 2023

 

Confido Legal: Embedded Finance for Legal 

In industries like retail, software developers have great tools to embed payments into their applications. These engineers create powerful, seamless payments experiences for consumers and the businesses from which they buy. But things aren’t quite so seamless for law firms. Law firms have specific financial needs: 

  • Multiple bank accounts
  • High dollar transactions
  • A variety of payment methods; and 
  • Strict rules of professional conduct that govern how money is handled 

These idiosyncrasies prevent legal technology engineers from using best-in-class embedded payments tools. That’s where we come in.  

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Topics: Confido Legal News


The Release Notes - October 31st, 2023

Posted by Emery Wager on October 31, 2023

Expanded transaction handling in GraphQL API. 

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Topics: Product Updates


The Release Notes - October 2023

Posted by Emery Wager on October 10, 2023

This month we have some significant updates to our GraphQL API. 

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Topics: Product Updates


Legal Tech Developers: Harness the Power of Payments Using GraphQL

Posted by Emery Wager on October 10, 2023

As the legal tech industry undergoes rapid transformation and modernization, software developers are constantly seeking methods to enhance their applications and boost efficiency. Integrating online payments into complex legal case management and billing systems has long been a significant challenge in the legal tech domain.

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Topics: Business of Law, Integrations


KYC, Anti-Money Laundering and Underwriting, or Why I Have to Submit So Much Info to Open a Payment Processing Account

Posted by Emery Wager on September 15, 2023

Introduction

Why do you have to submit so much information when applying for a payment processing account? There are two reasons:

  1. The government enlists payment processors to help combat financial crimes. As a result, processors are required to take certain steps to verify the legitimacy of a firm.

  2. When a firm accepts online payments, financial risk is created for both the firm and the payment processor. Processors ask for documentation on the firm to help prevent these losses. 
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Topics: Business of Law


Confido Legal Talks Accounts Receivable for Law Firms on CPA Academy

Posted by Emery Wager on June 20, 2023

Recently, Confido Legal teamed up with CPA Academy to host an informative webinar on optimizing accounts receivable and collections processes for law firms. This session provided practical strategies and tools to improve collection rates and streamline cash flow. With a focus on the Collections Optimizer, participants explored various billing models and table stakes items that contribute to enhanced collection rates. In this blog post, we'll delve into the highlights from the webinar and uncover the valuable insights shared.

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Topics: Business of Law, Confido Legal News


Testing Out Confido Legal and ChatGPT

Posted by Emery Wager on March 24, 2023

Today we spent some time testing the new plugins feature for ChatGPT. Specifically, we took a look at the Zapier plugin, which allows you to connect thousands of apps and their Zapier Actions to ChatGPT. Of course, we used the Confido Legal Zapier Actions as our test case. 

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Topics: Business of Law, Confido Legal News


Announcing the Confido Legal Litify Integration

Posted by Emery Wager on January 30, 2023

For law firms looking to automate firm-specific processes, customize workflows and provide a highly tailored client experience, Litify is the platform. Built on Salesforce, Litify combines the flexibility of the cloud’s most powerful CRM with a dynamic, legal-specific toolbox to transform your firm into an efficient, collaborative growth machine. 

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Topics: Confido Legal News


The Power of Measuring Your Law Firm’s Return on Investment (ROI)

Posted by Emery Wager on January 10, 2023
If you invest a dollar into your law firm, what do you expect to get back?

Why is the answer to this question so important? It helps you decide what initiatives to pursue and what initiatives to cut. It also tells you whether you are building the right financial opportunity for yourself and your partners. If you are only getting a dollar out for every dollar you put in, you’d be better off keeping that dollar. If this is the case, it’s time to rethink the firm’s strategy and take a closer look at the financial “leaks” in the business. 

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Topics: Business of Law


The Dangers of Accepting Wire Transfers at Your Law Firm

Posted by Emery Wager on January 4, 2023

Wire transfers are a common method of accepting payment for law firms, but they can be risky for both your firm and your clients. This article outlines the dangers and downsides associated with accepting wire transfers and best practices for avoiding these traps. 

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Topics: Business of Law


Should a Law Firm Hire a Collections Agency?

Posted by Emery Wager on December 14, 2022

The two most controversial topics for law firms related to client payments and collections are:

  1. Should law firms charge credit card fees to clients?
  2. Should law firms hire a collections agency to recoup long outstanding accounts receivable?

We have published substantial information to help you make a decision on on whether to charge card fees to clients but very little on navigating the collections agency conundrum.

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Topics: Business of Law


The Law Firm Third-Party Client Finance Decoder

Posted by Emery Wager on December 5, 2022

We at Confido Legal strongly believe that firms and clients benefit most when firms offer clients a variety of options to pay. Firms invest significant dollars to get clients in the door. It’s a waste of those resources to have a would-be paying client walk out the door simply because the firm doesn’t offer payment plans (i.e. doesn’t want to be the client’s bank), the client doesn’t have a credit card, or because the firm won’t offer third-party funding.

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Topics: Business of Law


Database of Collections Agencies for Law Firms

Posted by Emery Wager on November 2, 2022

The decision to hire a collections agency is a difficult one, and although most law firms are collections curious, the majority of firms we talk to have not hired one. That said, the feedback from law firms who have hired an agency is pretty darn positive. 

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Topics: Business of Law


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