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How We Handle Chargebacks at Confido Legal

Handling chargebacks can be a daunting task for any business, but for law firms, the challenge is often compounded by the unique nature of their services and client relationships. At Confido Legal, we have developed a tailored approach to help law firms manage (and win) chargebacks.



Dealing with a Chargeback?

Download our chargeback dispute checklist for law firms


Our Process at Confido Legal

When a chargeback occurs, a timely and effective response is crucial. Here’s how Confido Legal ensures you are supported throughout the entire process:

1. Immediate Support Within 24 Hours

Upon receiving a chargeback notification, our support team will reach out to you within 24 hours. This immediate response is critical in starting the resolution process promptly and mitigating any potential financial impact on your practice.

2. Expert Guidance on Dispute Decisions

Our team will work closely with you to assess the situation and determine the best course of action. The chargeback may have been caused by a billing error on the part of your firm, so you may choose not to dispute it. On the other hand, you may feel the chargeback was wrongly filed and choose to proceed with the dispute. 

3. Comprehensive Documentation Assistance

Successful chargeback disputes hinge on robust documentation. Unlike generic payment processors, we understand the unique documentation law firms can use to file effective disputes, such as:

  • Engagement agreements
  • Third-party payer agreements
  • Court transcripts in which clients testified to the value of your services (yes, we have submitted these before)

4. Ongoing Status Updates

We keep you informed throughout the process. Our team provides regular updates on the status of your dispute, ensuring you are always in the loop and can focus on your legal work without the distraction of managing the chargeback process.

Let Us Do the Work

Don’t let chargebacks disrupt your practice. Let us handle the complexities of payment processing so you can focus on what you do best – providing exceptional legal services.

For more information and to schedule a consultation, click the demo link below. 

Let us help reduce the cost and improve the client experience associated with accepting payments.

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