Building the Future of Finance in Law

Confido Legal is a fast-growing fintech platform that helps legal technology companies and law firms embed payments and finance features into their products and financial workflows.

By adding financial flexibility at the point where lawyers and clients transact, we expand the addressable market for our law firm clients and increase access to the justice system. We are looking for a software engineer to join us on this mission.

The ideal candidate will have a strong sense of responsibility and the ability to independently solve problems, find solutions, and build scalable systems.

We are building a state-of-the-art GraphQL API that gives developers a central point of access to the financial products they need to deliver embedded payments and finance features to their law firm clients. We are developers building for developers.

We are assembling a small team of highly skilled and efficient engineers. Engineers are paired into teams of two, with each team responsible for an independent service. Teams are free to build, test, and deploy autonomously. You will have significant responsibility, and your work will directly impact the success of the company.

We put thoughtful effort into the architecture and design of our code. We prioritize writing code that is reliable, maintainable, and easy to read.

Role Responsibilities

• Design, build, deploy, debug, and maintain software

• Lead architecture and product design discussions

  Write clean, readable, maintainable, and testable code

• Translate business requirements into technical architecture and product specifications

• Collaborate with the marketing and sales teams to align technical development with business needs

• Build automated end-to-end tests

• Conduct code reviews

• Develop a high degree of empathy for our clients and incorporate that perspective into the code

• Actively participate in company strategic planning

Technology Stack

• TypeScript — all code is written in TypeScript
• React and Next.js — the frontend is a mix of older SPAs written in React and newer Next.js apps; we are currently transitioning all pages to Next.js
• AWS — all infrastructure is deployed on AWS using Pulumi for infrastructure as code
• Docker & ECS — services are containerized with Docker and run on ECS clusters
• GraphQL — our external-facing API is GraphQL
• Figma — used for UI/UX design; developers actively participate in this work

An ideal candidate is an expert in three or more of the above (Typescript required) and has 3+ years of experience as a software engineer.

Our Team

Joining Confido Legal means helping shape a growing team and developing leadership skills. We offer:

• $115,000 – $160,000 starting base salary (stock options also awarded; not included in this figure)

• Fully remote work with two onsite meetings per year

• Open PTO

• Fully paid medical, vision, and dental insurance

Our core principles guide how we operate every day:

• We believe in purpose over profit

• We believe every team member is an owner

• We believe we thrive in a culture of mutual support

• We believe in building for the long term

Confido Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Confido Legal is a fast-growing fintech platform that helps legal technology companies and law firms embed payments and finance features into their products and financial workflows.

By adding financial flexibility at the point where lawyers and clients transact, we expand the addressable market for our law firm clients and increase access to the justice system. We are looking for a Customer Support & Automation Lead to join us on this mission.

The Role

We are hiring a Customer Support & Automation Lead who sees every problem as an opportunity to build something better. We want someone who will fully automate, streamline, and optimize this role—then seek out bigger challenges without waiting for permission.

This role is ideal for someone who wants more than a job—you want a platform to grow your impact. You will deliver an exceptional customer experience while building the processes that scale it. In this role, you will own customer onboarding, support workflows, and the continuous improvement of internal operations. You will leverage AI, automation tools, and process optimization to reduce manual work, streamline operations, and strengthen the overall customer journey. You will work directly with founders, influence how we scale, and carve your own path to leadership inside a fast-growing company.

We are looking for someone who thinks like an owner, acts like a builder, and sees each process they touch as something to refine, automate, and elevate.

Requirements

• Exceptional written and verbal communication skills with the ability to make complex ideas simple.

• A service-first mindset with genuine empathy for customer needs.

• A builder’s mentality—you see inefficiency and immediately start designing solutions.

• Relentless focus on solving problems once and designing systems that prevent them from resurfacing.

• High comfort level with AI tools, automation platforms, and workflow optimization.

• Ability to work independently and manage competing priorities in a fast-paced, remote environment.

• Discretion and professionalism when handling sensitive information.

Key Responsibilities

• Provide day-to-day assistance to customers across chat, phone, and email channels by addressing customer questions, resolving issues, and ensuring a responsive, professional experience that builds customer loyalty.

• Reduce risk by refining fraud-prevention and compliance processes.

• Solve complex problems through research, testing, and customer advocacy.

• Maintain and expand our knowledge base with clear, actionable documentation.

• Redesign operational processes & workflows to eliminate friction and increase scalability.

• Automate repetitive tasks to focus energy on higher-value work.

• Prepare for larger roles by owning outcomes—not just tasks.

Preferred Experience

• Customer-facing experience, preferably in SaaS, technology or financial services environment.

• Proficiency with platforms like Google Workspace, Jira, Zoom, HubSpot, and Salesforce.

• Strong familiarity with AI-based tools and workflow automation platforms.

• Demonstrated track record of exceeding expectations and improving operations.

Our Team

Joining Confido Legal means helping shape a growing team and developing leadership skills. We offer:

• Starting salary range of $70,000 - $85,000 depending on experience.
• Fully remote work with two onsite meetings per year.
• Open PTO.
• Fully paid medical, vision, dental insurance.
• Participation in the Employee Equity Pool.

Our core principles guide how we operate every day:

• We believe in purpose over profit.
• We believe that each team member is an owner.
• We believe we thrive in a culture of mutual support.
• We believe in building for the long term.

Confido Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other characteristic protected by law.

No open positions, or don't see one that's right for you? Send your resume and cover letter to admins@confidolegal.com