What are Credit or Debit Card Transaction Holds?

This article details what Credit or Debit Transaction Holds are and how they are addressed.

• Transaction Holds are temporary holds placed on payments that significantly vary from the firm’s average or typical processing patterns.
• When these occur, you will receive an email notification from Confido Legal Support, and you will be asked to provide supporting documentation for the transaction, such as invoices, client engagement agreements, time records, or bank statements.
• We can accept redacted documents, provided they include the payer's name, a brief description of the payment's purpose, the amount, and the dates services were rendered. These documents will be used solely for our risk assessment process and will not be utilized for any other purposes.
• The submitted documentation will be reviewed and upon completion of the risk assessment process, the Transaction Hold will be lifted unless there are any unusual circumstances that require further attention.
• After the Transaction Hold is lifted, please allow 1 business day for the funds to be deposited into the firm's bank account. The exact timing may vary based on your bank's deposit processing schedule.