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Last updated May 2024

Confido Inc. doing business as Confido Legal (“Confido Legal”, “we” and “us”) highly values and respects your privacy. We offer services that enable our customers to safely accept electronic payments. Our law firm customers in particular are able to receive electronic payments whilst complying with the applicable rules of professional conduct.

This Privacy Policy describes the types of Personal Data we collect through our payments products, solutions and services (“Services”) and via our online presence, which include our main website at confidolegal.com as well as the services and websites that we enable internet users to access (collectively, our “Sites”). This policy also describes how we use your Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices. This policy does not apply to third-party websites, products, or services, (including those of law firms, legal service providers and other users that we support with our Services) even if they link to our Services or Sites, and you should consider the privacy practices of those third parties carefully.

 

What Data We Collect

Confido Legal may obtain Personal Data about you from various sources to provide our Services and to manage our Sites. “You” may be a visitor to one of our websites or webpages, a user of one or more of our Services (“User”), or a customer of a User, even if you are only making payments for a service on behalf of a client of our User (“Customer”).

“Personal Data” is any information that relates to an identified or identifiable individual. The Personal Data that you provide directly to us through our Sites and Services will be apparent from the context in which you provide the data. In particular:

  • When you register for a Confido Legal account as a User or when you apply to be a User of our Services we collect various details including your full name, email address, and account log-in credentials as the proprietor of the prospective User or as the contact person representing the prospective User. We may also receive financial and personal information about you, such as your date of birth and government identifiers associated with you and/or your organization.
  • When you contact us by submitting information in our online forms or choose to respond to Confido Legal’s emails, we collect your full name, email, and anything else you tell us. Where you reach out to us through a phone call, we collect your name, zip code and the phone number you use to call us in addition to any information we deem necessary to confirm your identity.
  • When conducting a transaction through our Sites, we will collect your transaction information. Depending on the payment method that you choose from the options available, the information that we collect will include your name, email address, zip code, payment method information (such as credit or debit card number, or bank account information), transaction amount and date of transaction. If you choose to use the “Store card for future payments” or the “Store payment information for future payments” (as applicable) features on the payment page or otherwise authorize us or our Users to store your payment details, we collect and store your email address and related payment details.
  • When we conduct fraud monitoring, prevention, detection, and financial compliance activities or provide such services to our Users, we will receive Personal Data from you and about you through our Sites and Services and from private and publicly available sources available to us, to the extent required to confirm your identity, prevent fraud and/or assess the risk associated with an attempted transaction.
  • We also collect information you submit to us:
    • in connection with an actual or potential business relationship with us;
    • by giving us your contact details and/or communicating with us through any channel;
    • or in response to our communications, offers, promotions or programs.
What We Do With Personal Data
Service Delivery

We exercise reasonable endeavors to see that we do not violate applicable law in the use of Personal Data. We use Personal Data to facilitate the business relationships, to comply with our financial regulatory and other legal or contractual obligations, manage legal claims, and to pursue our legitimate business interests. Your Personal Data (where applicable) is used to complete your payment transactions.

Communicating With You

You may receive marketing communications about Confido Legal products and services, or we may invite you to participate in our events or surveys. We will only use your Personal Data to communicate with you within the confines of applicable law.

Advertisements and Service Improvement

We may to the extent permitted by applicable laws use Personal Data collected from you and your device, when you access any of our Services, to serve you customized or targeted advertisements for Confido Legal’s Services or those of our affiliates. We also analyze how you engage with our Sites and Services so that we can improve our services and develop new products or features. For example, we might use Personal Data and other observations to resolve technical issues or enhance our payment services. Other than described here, we do not use, share, rent or sell Personal Data for interest-based advertising.

Permitted Disclosures

We share your Personal Data only with trusted entities, under the different circumstances described below:

  • Confido Inc. shares Personal Data with other business entities, business partners and affiliates in order to provide its Services and for internal administration purposes.
  • We share Personal Data with a limited number of our service providers only to the extent necessary to provide their services. These include those who provide services to us or on our behalf, such as identity verification services, website hosting, data anonymization, data analysis, information technology and related infrastructure, client service, email delivery, and auditing services. It is only on the basis of a limited use scope and the contractual commitment to safeguard the Personal Data that we authorize service providers to use or disclose the Personal Data only as absolutely necessary to perform services for or on our behalf or to comply with regulatory/legal requirements.
  • Personal Data is shared with third parties to the extent necessary to provide Services to our Users. Third parties to whom we may disclose Personal Data include banks, and payment method providers (including card organizations/networks, ACH and other payment facilitators).
  • We generally share Personal Data with Users to the extent required to operate each User’s account and provide the Services. We may share data with anyone authorized by a User to receive Personal Data. We shall not be liable or responsible for the use of any Personal Data shared with a third party in furtherance of a direct authorization by a User.
  • Where we enter into or propose to execute a transaction that changes the ownership or corporate organization of our business, including a sale (partial or total), merger, reorganization, change of control transfer, or other disposition of all or any portion of our business, Personal Data may be shared, only to the extent necessary and only after signing the relevant documents to protect you, with third parties in connection with such transaction. Any successor business or entity that acquires us or part of our business will be able to continue to use your Personal Data only for the purposes set out, and in the manner agreed, in this Privacy Policy.

We also share Personal Data to the extent that we believe necessary:

  • to comply with all applicable laws, regulations, or payment method rules;
  • to enforce our contractual rights;
  • to protect the rights, privacy, safety and property of Confideo Legal, you or others;
  • to market the Services and other products we offer;
  • to anonymize and process data for the conduct of market research, surveys and creation of reports; and
  • to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
How We Use Cookies

Our Sites use cookies and other technologies to function effectively and help us give you the best experience of using our Sites.

Cookies are small data files that we or companies we work with may place on your computer or other device when you visit our website. They allow us to remember your actions or preferences over time. In this policy we use the term "cookies" to refer to cookies and other similar technologies.

These technologies generally record information about your use of our Sites, including: browser and device data; and your usage data.

We use cookies to collect data that helps us to:

  • track site usage and browsing behavior;
  • allow you to log-in to your account and navigate through the website;
  • monitor the effectiveness of our promotions and advertising; and
  • mitigate risk, enhance security and help prevent fraud.

We use both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire, or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.

To help us monitor the effectiveness of our promotions and advertising, we may provide site usage data obtained through the use of cookies to select third-party service providers. Any data provided by us to these third parties will be non-personally identifiable.

By signing-up for an account with Confido Legal or continuing to use our website or any of our Services, you agree to our use of cookies as set out in this Policy.

Your Data Rights

You have choices regarding our use and disclosure of your Personal Data:

DND for Marketing Communications

You may opt-out from receiving marketing-related emails via the unsubscribe link included in such emails. However, we may still send you important administrative messages that are required to provide you with our Services including transaction notifications.

Changes to Personal Data on Your Account

You may contact us at support@confidolegal.com if you wish to review, correct, or update Personal Data that you have previously disclosed to us.

Your Data protection rights

Depending on the applicable laws where you reside, you may be able to:

  • request a copy of your Personal Data in our custody;
  • demand rectification or update to your Personal Data that is inaccurate, incomplete or outdated;
  • request erasure of your Personal Data in accordance with applicable law;
  • restrict the use of your Personal Data in certain circumstances;
  • transfer Personal Data to another company, where technically feasible; and
  • object to, or withdraw prior consent in relation to, the processing of your Personal Data.
  • Process for exercising data protection rights. To exercise your rights, you may contact Confido Legal using the details in the Contact Us section below. We take each request seriously. We will comply with your request to the extent required by applicable law if we hold your Personal Data.

We may need to verify your identity before responding to your request, such as verifying your valid identification document or confirming that the email address from which you sent the request matches your email address that we have on file.

If you are a Customer of a User, please direct your requests directly to the User. For example, if you are making, or have made, payments to a service provider or other merchant using Confido Legal as a payment processor, and you have a request that is not related to the payment information that you provided as part of the payment transaction, then you should address your request directly to such merchant or service provider.

Security and Retention

We invest reasonable efforts into ensuring that Personal Data is processed and stored securely. We strive to maintain a level of security appropriate to the risk associated with the processing of Personal Data. As a security measure, we ensure that your Personal Data is only accessible on a limited basis to personnel who require access to the information to perform their duties.

Except for instances where we have received a legitimate request to delete or stop processing data, we retain your Personal Data as long as we are providing the Services to you and after we stop provision of Services to you, even if you close your Confido Legal account or complete a transaction with a User for the purpose of resolving disputes, complying with contractual, tax, audit, legal, financial reporting and regulatory obligations, and for the purpose of fraud monitoring, detection and prevention. We retain data in accordance with statutory limitation periods and records retention obligations imposed contractually or by applicable law.

Use by Minors

The Sites or Services are not directed to persons under the age of thirteen (13). DO NOT USE THE SERVICES OR ACCEPT THE TERMS OF THIS PRIVACY POLICY IF YOU ARE NOT AT LEAST 13 YEARS OLD.

Updates To this Privacy Policy and Notifications

This Privacy Policy may be changed or updated as frequently as necessary to reflect new services or changes in our data privacy practices or relevant laws or regulations. The “Last updated” section at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are immediately effective when we post the revised Privacy Policy on our website or on any other platform where we provide the Services. DO NOT ACCESS OR USE THE SERVICES IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THIS PRIVACY POLICY (AS MAY BE UPDATED FROM TIME TO TIME).

Links To Other Websites

As a part of the Services, we may provide the ability to connect to or interact with other non-affiliated websites or services for specific purposes. As these websites or services are owned or operated by independent entities, they may have their own policies. We recommend that you review the privacy policies of those independent entities carefully. We are not responsible for the content, use, policies, or privacy practices of any non-affiliated linked website or service(s).

California-Specific Provisions

Below are details of the personal information we collect about California based Clients, and their rights under the California Consumer Privacy Act (CCPA).

How We Collect, Use, and Disclose your Personal Information

The What Data We Collect section (above) clearly describes the personal information we may have collected, including the various sources of that information. We collect this information solely for the purposes described in the What We Do With Personal Data section. We share this information only in the manner described in the Permitted Disclosures section. Confido Legal uses cookies, including advertising cookies, as described in our How We Use Cookies section.

Your CCPA Rights

As a California consumer you have some rights or choices regarding our use and disclosure of your personal information:

  • You may request, up to twice in a 12-month period, the following information about the Personal Information we have collected about you during the past 12 months:
    • the categories and specific pieces of Personal Information we have collected about you;
    • the categories of sources from which we collected the Personal Information;
    • the business or commercial purpose for which we collected the Personal Information;
    • the categories of third parties with whom we shared the Personal Information; and
    • the categories of Personal Information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
  • You may request the deletion of Personal Information collected from you, subject to limitations under applicable law.
  • You may request to opt out of any “sale” of your Personal Information that may take place. For the avoidance of doubt, we do not rent or sell the Personal Data of our Users, their Clients or their Customers or visitors to our Sites.
  • We cannot discriminate against you as a result of your exercise of any of the aforementioned rights.

To exercise any of your rights described above, you may contact Confido Legal using the details in the Contact Us section below. We may need to verify your identity before responding to your request, such as verifying your valid identification document or confirming that the email address from which you sent the request matches your email address that we have on file.

Contact Us

Should you have any query in relation to this Privacy Policy or how we handle your personal information, please contact us by email at support@confidolegal.com or by phone at (866) 569-9725.